FAST 50: IntelyCare makes 'platform of choice' to keep nurses at bedside

Fast 50 ranking: #3

About the Company: Platform for Healthcare Workforce Management

CEO: David Coppins

Headquarters: Quincy

Founded: 2016

Employees: 400

2022: $546 Million

Change in % from 2019 to 2029 : 1,303.69%

Since the Covid-19 pandemic began, nurses' expectations have changed. RNs want less stress and more flexibility, as evidenced by the workforce shortages across the country. Finding the right balance for nurses to stay at the bedside is a challenge. Since decades, the healthcare industry has had the same expectations of its workforce. IntelyCare is a company that provides a platform for care management. It aims to modernize the healthcare industry and has experienced significant financial success.

IntelyCare is a company that aims to give flexibility to nurses and enables providers to have more flexible shifts. The Quincy-based firm, which made the Fast 50 list for Massachusetts' fastest-growing businesses by Business Journal, has found success with this model. IntelyCare's revenue grew by 740 percent between 2019 and 2022.

IntelyCare has certainly benefited from the shortage of nurses in the United States. This was explained by its CFO Chris Sands when the company ranked first on the Boston Business Journal Middle Market Leader List for March. There are also other platforms that do the same. David Coppins, CEO of the Business Journal, said that their unique model offers nurses flexibility and benefits above traditional gig work while giving providers a platform for managing schedules.

He said: 'It's the platform of choice not only for nurses but also for client facilities'.

Coppins says that IntelyCare's 'total talents platform' is what makes it stand out.

He said that a lot of competitors are only doing one thing, and that is to provide nurses on a per-shift basis. We have a wider platform to offer our healthcare facilities in order to meet their workforce requirements.

It can be anything from a single shift to a longer contract to assist with permanent placement. Coppins added that the company helps providers create a pool of flexible workers they can either manage themselves or have IntelyCare do it for them.

He said: "We took our software platform, which we had created for our own business, and gave it to them, saying, "Here, you can use this, and create a flexible work environment." Our clients also chose us because of the wide range of services we offer.

Coppins believes that IntelyCare’s model has helped ease the nursing shortages because it encourages nurses to take on extra shifts. Nurses who wanted extra money would have to either pick up shifts in their current workplaces, or work for an agency that may require them work on days they do not want to.

He said that the fact that we have created this flexible model where you can choose to work, or not work, for however many days, weeks, and months you wish, has led to a large number of nurses joining the workforce.